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Employment Verification

ADP® Verification Services

ADP Work Number Logo

ADP® Verification Services, powered by The Work Number®, handles all verifications of employment (VOEs) requested by lending institutions and employers for Indiana University. Request from lenders (for mortgages and auto loans) and prospective employers (for background checks) constitute the majority of the VOE requests the university receives.

The Office of the University Controller (UCO), continues to handle special VOEs, such as those for Public Service Loan Forgiveness (PSLF), Family and Social Services Administration (FSSA), and the Federal Bureau of Investigation (FBI). Please submit questions regarding special VOEs to Email is not a secure transmission method for critical data. DO NOT email critical data such as your Social Security Number (SSN), banking information, or passport information.

Instructions for Credentialed Verifiers and Employees are below, followed by frequently asked questions.

For Credentialed Verifiers For Employees
Visit or call 1-800-367-5690 Visit
Provide Indiana University's Employer Code: 16250 Enter Indiana University's Employer Code: 16250
Provide employee's SSN Enter Employee User ID: your 10-digit university ID number
Enter PIN: Last four digits of your SSN followed by your four-digit birth year for initial login


Frequently Asked Questions

What information is provided to verifiers?
The information the university provides depends upon who initiated the request (the employee or someone else) and how the request was made (telephonic, written, or in person). Please visit Payroll Standard Operating Procedure 19.0: Release of Payroll Information & Employment Verifications for more details about specific releases of information.
How often is my payroll information updated in The Work Number?
Indiana University provides The Work Number with current payroll information after each payroll is confirmed.
Is there a charge to use The Work Number?
Verifiers: Verifiers who do not have member accounts with The Work Number will be charged for each verification request (approximately $27-$35, depending on the verification type).
Employees: There is no charge for employees to use The Work Number. While The Work Number does state that employees are entitled to one free Employment Data Report (EDR) per year, there is no mechanism to charge employees for additional EDRs.
Does The Work Number comply with The Fair Credit Reporting Act?
Yes. The Work Number complies with The Fair Credit Reporting Act (FCRA) and other applicable laws. Verifiers provide a permissible purpose as defined by FCRA (see below) for employment verification requests. For income verification requests, they must additionally certify to The Work Number that they have consumer consent. However, The Work Number does not allow third party collection agents to access employee income information.
What is Permissible Purpose?
An FCRA-compliant reason for requesting employment and/or income verification. Common permissible purposes include: for the extension of credit, as part of an account review, for collection of an account, for employment purposes, or when ordered by a court. A permissible purpose is required for each employment or income data request.
What is Consumer Consent?
Consumer consent is the employee’s authorization for access to his or her employment and/or income information. Consumer consent can be in the form of an ink signature, an electronic signature or, when required by an employer, a salary key. Verifiers must certify they have consumer consent for each income verification request.
Generally, the consumer consents to the verification of his/her employment and/or income information when signing a loan application, lease agreement or other document. This consent is often valid for the life of the benefit or service (until the loan is repaid or the account is closed, etc.) and often extends to agents of the grantor so that the employee’s information may be accessed not only for determining whether to grant the consumer the benefit or service, but for other permissible purposes as well.
A verifier has asked me to provide a salary key. Why?
In a limited number of situations, such as when consent was not clearly granted at the point of application, a Verifier might ask you to provide a salary key. If asked to provide a salary key, please visit The Work Number and search for "salary key" to locate step-by-step instructions.
How do I submit a Public Service Loan Forgiveness Form to certify my employment at Indiana University?
  • Indiana University Controller’s Office Customer Service can certify full-time and part-time hourly employment for the PSLF program.
  • The PSLF Help Tool is located at
  • See for more information about creating your PSLF form online using the Help Tool. IU’s EIN is 35-6001673. Electronic certification is preferred and much quicker than sending paper forms or PDFs via secure download; please select electronic delivery instead of manual delivery and send your certification request directly from to Do not email your document.
  • Applicants wishing to certify part-time hourly employment should email before creating their form to verify exact dates of employment and average hours worked per week.
  • Employees should create separate PSLF forms for each position unless the jobs are consecutive with no breaks. Full-time and part-time positions must be submitted on separate forms.
  • Part-time contract academic employees should contact the Office of the Vice Provost for Faculty and Academic Affairs for PSLF certification.
  • There is often a waiting period between when you submit your form online and when it is emailed to our office. This is normal. Do not resubmit your form multiple times to try to speed up the process. This can cause further processing delays.
  • IU Health employees should contact the IU Health Central Verification Office at or 317-962-7900.